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WHO WE ARE

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The Paper Company has been family owned and operated since being established by Mike and Jody Madden in 1982. The entire family is in the paper business, including sons, Matt, Mike, Marc, Morgan, daughter Mandy, AND 11 grandchildren,who will eventually find their way into some aspect of our company! This assures all of our clients that our commitment to our customers will remain for generations to come.

Experience the difference with The Paper Company

  • The Paper Company is a trusted local distributor since 1982
  • Outstanding flexible service tailored to your needs
  • 3000+ products to meet your business requirements
  • Convenient on-line ordering
  • Environmentally responsible company

OUR PRODUCTS

CONTAINERS
CATERING
NAPKIN/TOWEL/TISSUE
PLATES & BOWLS
CUPS AND LIDS
JANITORIAL
CUTLERY

WHAT'S NEW

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Customer Service Manager Job Description

  • Supervises and coordinates activities of workers engaged in customer service activities.
  • Observes and evaluates workers' performance.
  • Issues instructions and assigns duties to workers.
  • Trains and instructs employees.
  • Communicates with other departments and management to resolve problems and expedite work.
  • Interprets and communicates work procedures and company policies to staff.
  • Helps workers in resolving problems and completing work.
  • Resolves complaints and answers questions of customers regarding services and procedures.
  • Reviews and checks work of subordinates such as reports, records, and applications for accuracy, content, and correct errors.
  • Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
  • Makes recommendations to management concerning staff and improvement of procedures.
  • Requisition supplies.